If a booking request has already been submitted, you can usually update the pickup or return date/time from your Dashboard.
Log into your account > Dashboard > Booking Details > Change Time > update the applicable pickup or return date/time > click Update.
Note: Date and time changes may be restricted within 48 hours of pickup. This is because payment processing begins around this time, and certain changes could interfere with the payment authorization.
- If the rental has been confirmed and is within 48 hours of pickup, you may not be able to change the pickup date/time. If a different pickup date is needed, you can cancel the booking and have the borrower submit a new request with the correct dates.
- If the rental is within 48 hours of pickup but has not started yet, you may also be unable to extend the return date/time. Once the rental starts, you should be able to update the return date/time from the Booking Details page.