How will I know when my item is rented?
You’ll receive an email and text message when a borrower books your item. The notification will include the rental dates, pickup time, and borrower details. You can also view all upcoming rentals anytime under My Bookings in your FriendWithA account.
Can borrowers message me before a rental happens?
Yes. Borrowers can send messages before booking to ask about features, availability, or timing. This does not mean a rental has been booked. Do not hand off your item or share personal contact information before a booking is confirmed on the FriendWithA website.
How do I confirm a booking?
Once a borrower requests your item, you’ll be prompted to Confirm the booking on the FriendWithA website. After you confirm, the rental status will change to Confirmed. The borrower’s payment method will not be charged until after confirmation and typically within two days of the rental start time. Do not share personal contact information before this step is complete. Sometimes a payment may fail if the borrower’s payment method does not have sufficient funds for the rental or deposit.
Do I need to verify the borrower’s ID in person or collect a deposit?
No. FriendWithA verifies all borrower IDs as part of our approval process. There is no need to check IDs at pickup or collect an additional deposit.
How should I prepare my item for rental?
Please make sure your item is in safe and working condition before renting it out. Perform any necessary maintenance and ensure all core functions are working properly. You can upload pictures or videos when confirming the booking to document the item’s condition.
What if the pickup time needs to change?
If a rental is confirmed, you and the borrower do not need to meet exactly at the time listed on the confirmation page. You may adjust the pickup or drop-off time by one to two hours if it’s convenient for both parties, as long as the change is communicated and agreed upon through the FriendWithA chat.
What if someone else wants to pick up the item?
If a borrower requests to have another person pick up the item, that person must be verified by FriendWithA before the handoff. Please have the borrower contact FriendWithA Support to request verification of the alternate party.
What coverage do I have as a lender?
All rentals include up to $10,000 in damage and theft protection and $100,000 in liability coverage. Borrowers can also purchase optional damage protection at checkout. You’re always protected for eligible losses during active rentals.
When will I get paid?
Payouts will become available within a day or two after the rental ends and has been checked in. You can then request a payout. Payouts may take up to 5-10 business days on your first payout. After that they typically take 1–3 business days.
What if the borrower doesn’t show up?
Message the borrower through the FriendWithA chat first. If they remain unresponsive, contact support within 4 hours so we can cancel the booking and make sure you’re not affected.
What if my item is returned damaged?
Report the damage immediately when you check-in your item. Include clear photos and a brief description of what happened. Our team will review and guide you through the next steps.
Can I cancel a rental?
Yes. If you need to cancel, please do so as early as possible. Frequent cancellations may reduce your visibility in search results, so try to honor confirmed bookings whenever possible.
How can I get more rentals?
Listings with clear photos, detailed descriptions, quick responses, and positive reviews tend to perform best. Keeping your availability accurate and being flexible with pickup times can also help.
How can I adjust my availability, advance notice, location, delivery availability, payout method, pickup instructions, etc?
Login to your FriendWithA account and go to the Dashboard tab. On the Dashboard page is a section called SETTINGS. There you can adjust and customize your account.